701 Scott Avenue, Rouleau, Saskatchewan S0G 4H0, Canada
policies
dogs must be up to date on parvo, distemper, and rabies vaccinations
Proof of CURRENT, VETERINARIAN-ADMINISTERED vaccinations are required for all bookings.
We are happy to accept veterinarian-issued notices of exemption, due to old age, allergies, medical complications, or other reasons. Notices of exemption must be reissued every two years.
***No vaccines may be given in the two weeks prior to a guest's check in date, for any reason.
we ARE A NON-SOCIAL KENNEL
Guest can easily see and interact with their neighbours during activity and play time, but there will always be a fence or barrier between them. We find most guests enjoy this ability to say hi and interact, on their own terms, and from the comfort of their own space.
cancelling and booking adjustments
Please, book the days you need. Like with your hotel or airline reservations, adjustments are not always possible, or may come with a fee. Full or partial cancellations with less than one week's notice from check in date, may be subject to a fee of $50.
**we reserve the right to decline bookings from families with a history of last-minute cancellations**
deposits and prepayments
We reserve the right to require deposits or prepayments from new families who have not yet established a history with us and from families who have several cancellations on their files.
updates
We will do what we can to provide guest updates on request. Our top priority is ensuring the daily needs of each of our guests is met every day, and that may not leave a lot of time for pictures and emails. If you don't hear from us, assume all is well!
If you do require an update on how your pet is doing, please allow at least a couple of business hours for a response.
friendly people with friendly dogs get priority treatment
Be kind to us! That goes a long way, and you may find it's easier for us to squeeze you in, when you are habitually on time, don't require adjustments to your bookings, and don't message at 2 am, expecting an immediate response. :)